App terms of use
Review draft, prepared 29 September 2026. Not for publication. These proposed member terms need the membership arrangements and applicable legal terms confirmed before they take effect.
These terms concern your personal use of the 360 Health & Performance app as part of a coaching relationship. They explain what the app provides, how to use it responsibly and how to get help.
The app is provided by 360 OS Global Limited, trading as 360 Health & Performance. We are registered in England and Wales under company number 17428835. Our registered office is International House, 36-38 Cornhill, London, EC3V 3NG, United Kingdom.
Access through your coach
360 is available through a coach who has completed the 360 OS™ Practitioner Programme and is authorised to use the system with members. App access supports your coaching relationship.
Your coaching arrangements, including the service your coach provides and their fees, are agreed with your coach. These app terms do not themselves change that agreement or grant professional rights to use 360 with other people.
What the app provides
The app lets you record self-ratings and context, collect physiological readings with a compatible sensor, review changes over time and choose information to discuss with your coach.
Your subjective and objective scores remain separate. They provide different information and should be considered alongside your circumstances. The app does not promise a particular health, fitness or performance outcome.
The app supports wellbeing, education and coaching. It is not provided for diagnosis, treatment or emergency monitoring. Do not delay seeking medical care because of an app reading or report.
Your coach cannot see your app records automatically. Recording information in the app does not notify your coach that you need help. Contact them directly when you want a conversation, and contact emergency services if you need urgent medical help.
Your account and devices
Use your own account and keep your sign-in details private. Do not share a password or sign-in code with another person, including someone claiming to provide support.
Provide accurate account information and make your check-ins reflect your own experience. Do not use your account to record another person's readings.
You need a compatible phone or tablet and sensor for the relevant app features. Follow the app's measurement instructions and the sensor manufacturer's care instructions. Contact support if you are unsure whether your device is compatible.
If you believe someone has accessed your account without permission, email support@360healthperformance.com.
AI reports and sharing
AI report generation is optional and starts when you request it. The app uses defined calculations for its statistical analysis, and OpenAI generates the written report and feedback from the supplied information. Your free-text notes are excluded from that AI request.
AI-generated wording may contain errors or miss relevant context. Discuss a report with your coach before using it to make significant changes to your approach. It does not replace medical advice.
You choose whether to share a CSV export or report. Review it before sending it, particularly any personal notes included in a CSV. You are responsible for choosing an appropriate recipient and sharing method.
Your data-protection rights are described in the member privacy policy. These terms do not give us permission to sell your personal information.
Membership, payments and ending access
Check the terms supplied with your membership or purchase for the price, access period, renewal arrangements and cancellation or refund rights that apply to it. Coaching fees and app or membership charges may be separate.
If you cannot find those details, contact support@360healthperformance.com so we can help identify the relevant arrangement.
Uninstalling the app does not itself cancel a membership, stop a payment arrangement or delete stored records. If you want to end your access, cancel a membership or request deletion, tell support which action you want. Contact your coach separately about changes to your coaching agreement.
You can use the app's export function to keep a copy of your information while you have access. If you need help accessing your records after your membership ends, contact support.
Using the app and its content
Your member access permits you to use the app and the content made available to your account for your own wellbeing and coaching relationship.
You may export your personal records and share your own reports. This does not give you permission to sell, publish or distribute the app, its educational content or protected 360 methodology.
Do not attempt to access another member's account, interfere with the service, bypass access controls or copy protected software or methods, except where applicable law expressly permits an activity.
Availability and changes
Maintenance, device problems and third-party service interruptions can affect access. Report a problem to support so we can investigate it. Follow the Polar connection guidance if your sensor will not connect.
Any change to a paid service or to its terms must respect the agreement under which it was supplied and your applicable consumer rights.
Problems, complaints and your rights
If something is wrong with the app or service, contact support@360healthperformance.com. Explain what happened and what you would like us to resolve.
Nothing in these terms removes consumer rights that the law gives you, or excludes liability that cannot lawfully be excluded. You remain free to exercise your legal rights or contact an appropriate regulator.