Help with the 360 app

For technical help, email support@360healthperformance.com. If you want to understand your personal readings or decide what to do next, speak with your coach.

My Polar sensor won't connect

Occasionally, a connection problem can occur after changing phones or devices, or when a previous Bluetooth connection is still in place.

First, check that Bluetooth is switched on and the 360 app has permission to use it. Make sure your sensor is ready to take a reading, and close other apps that may be connected to it. Polar's H9 and H10 troubleshooting guide covers strap contact, batteries and other sensor checks.

Reset the connection

Before deleting the app, make sure you can sign back in. If you've recently recorded information and aren't sure it has been saved to your account, contact support first.

1. Delete the 360 app from the phone or tablet you're trying to use.
2. Remove or forget saved Bluetooth connections to your Polar sensor on your phone and any other phones, tablets, watches or devices you've paired it with. Include the previous device if you've recently changed phones. Remove connections to the Polar sensor only.
3. Turn your phone or tablet fully off, then turn it back on.
4. Reinstall the 360 app from your device's official app store and sign back in.
5. Follow the connection instructions in the 360 app to reconnect your Polar sensor and try another reading.

If you no longer have the previous device, or the sensor still won't connect, email support. Tell us which step you reached and whether the problem started after a device change.

I have a question about my readings

• What makes up my subjective score?
• What makes up my objective score, and what is HRV?
• How are HRV and resting heart rate related?
• Do I need to add tags?
• How should I approach my first readings?

Your coach can help you explore what your readings mean in the context of your life. They can't see your app records automatically, so share the relevant information with them when you want to discuss it.

Where can I learn more?

Your Private Member Platform contains explanations of the app, HRV and the lifestyle topics you track. Use the member access link you received when joining. If you can't find it or can't sign in, ask your coach or email support.

How do I share information with my coach?

You can choose to share a CSV export or an AI-generated report from the app. Review the information before sending it. CSV exports include any personal notes you've entered; those notes aren't sent to OpenAI when you request an AI report.

For more about how information is handled, read the member privacy policy.

Contact support

Email support@360healthperformance.com with a short description of what happened and what you were trying to do.

For a technical problem, include your phone or tablet model, operating-system version, 360 app version if available, and Polar sensor model if relevant. Let us know what you've already tried.

A screenshot of an error can help. Hide personal readings and notes unless they're needed to explain the problem. Never send your password or sign-in code.

Account, membership and deletion requests

Contact your coach about your coaching arrangement. For an app-access problem, a question about membership or a request to delete your app account and stored data, email support@360healthperformance.com.

Deleting the app from your phone doesn't itself delete your stored account data. Ending your membership doesn't automatically delete those records either. Please make a separate deletion request if that's what you want.